Vendors FAQ's

Questions & Answers

Q. Why Vendor Booking?

With a large selection of Venues to choose from, Vendor Booking UK will reduce your time looking for and approaching new Venues, saving money and allowing you to spend more time selling your products/services!

Book all your appointments at your own convenience and choose the Venues that best suit your requirements.  Plus, you can book the whole year in advance at any time, if the Venue agrees!

Q. Types of Venues

We will introduce you to many different establishments including; Corporate Offices, Leisure Centres, Hospitals, Retirement Homes, Gyms and much more!

The wide variety of settings available will help you to broaden your outreach; you may be surprised at some of the Venues you can discover!

Q. Cost

We have a small £12 Setup & Hosting Fee for you to hold a VBUK Vendor account, it's a one time only fee to host you for as long as you want to trade with us!

Every user by default signs up on the Pay-as-you-Go account, which has NO monthly subscription fees and instead you pay £12 per confirmed booking, which is our standard admin fee for organising the whole process on your behalf.  There is NO LIMIT on how many bookings you can request or book and you only EVER pay the £12 once a booking is confirmed... if a request isn't accepted, you pay us NOTHING.

We have also introduced a Standard and Premium subscription if you're planning on making a few bookings each month!

Standard - £20 monthly fee + £6 admin fee per confirmed booking
Premium - £50 monthly fee, no additional fees for confirmed bookings

*Prices are VAT inclusive*

Q. Booking

Select "Venues" when you login in or from the top of your page, scroll through the database to see who you're interested in, and click "View" to see a bit more info... once you've decided if you would like to visit, "Request a Booking" and enter 1-3 date suggested. We will liaise with the Venue to confirm your booking and specific details on your behalf, so there's no back and forth between all 3 parties involved... just direct any communication straight to us!  We ask the Venue to provide any information on set up procedures (such as location and whether tables will be provided), any loading/unloading areas for your convenience and parking availability, and anything specific to the Venue itself.

Q. Booking Change/Cancellation

In the event of a booking cancellation by you, the Vendor, your £12 admin fee (on Pay-as-you-Go) is non-refundable.  If the event is cancelled or asked to be rearranged by the Venue, your booking will be listed as "Reschedule" or, in some cases, "On Hold" depending on immediacy of a potential rebooking.  If payment has already been received for an event subsequently cancelled by a Venue we can credit the Vendor with a FREE booking credit as compensation.  If the Venue has asked for a rearrangement and payment has already been taken, Vendor Booking UK will negotiate a date for rearrangement without further charge. 

There may be a £9 rescheduling/cancellation fee for the additional admin work for VBUK.

Q. Subscription Change

If at any time you wish to change your subscription, simply email us at hello@vendorbookinguk.co.uk and request to be moved over to a different level.  If you are moving from Pay-as-you-Go to Premium, this can be implemented immediately or on a date of your choice (fees will apply until the scheduled date of change).  If you are moving from Premium to Pay-as-you-Go, your Premium subscription will continue until the end of the scheduled period at which point you will be swapped over to Pay-as-you-Go (fees will apply until the scheduled date of change).  Any outstanding bookings will not be rearranged in line with the new fee structure.

Q. Subscription Cancellation

We work on a rolling monthly subscription which can be cancelled anytime and will run to the end of the period up to the next scheduled payment.  Any advanced bookings on the Premium Subscription after the cessation of the subscription period will be cancelled, i.e. if you cancel your subscription on March 1st, we will cancel all bookings from and after April 1st.  If you are on the Pay-as-you-Go subscription, the account will be made inactive from the requested date of cessation and all of your Vendor information will be removed from the live website, and all outstanding bookings will be cancelled without refund.

Q. Communication with Venues

We have an agreement with all Venues (and as part of GDPR legislation) stating that any Vendor found approaching the Venue directly, either physically or in digital communication such as email or text (unless we have previously given explicit written permission) will result in a subscription cancellation with immediate effect and no refund of unused monthly subscription days, plus any future bookings will be cancelled immediately and no booking fees will be refunded.  This is intended to protect the information of each individual user of the Vendor Booking UK service, as well as to provide a clear and effective service for all users. Please see our Terms & Conditions where this is explained in full.

Q. Contact

We are here to help you!  You can talk to us on our Live Chat in the bottom right-hand corner of your screen during weekday working hours, you can use the "Contact Us" button on the website or email us at hello@vendorbookinguk.co.uk 7 days a week, or you can call us on our free phone number 0208 713 0394 between 9am-5pm on all weekdays.  We are also available on our Facebook and Instagram pages as Vendor Booking UK!

Contact & Register

Get started!

With our service, it couldn't be easier. Get new bookings and expand your business potential. Whether you're big or small, established or new to pop ups, we've got something for everyone.

Register

Got a question?

You can contact us by phone, email or social media, we look forward to answering any questions you may have.

Ask Us